251: Why Customer Experience Leaders Must Prove ROI
Learn how to prove customer experience ROI by measuring Return on Experience, customer retention, referrals, earned sales growth, complaints...
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Customer Service Revolution
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders w...
Customer Service Revolution Podcast Guide
Listen to Customer Service Revolution, a Business podcast by John DiJulius. Stream 252 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Browse this show under Business podcasts.
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Episodes
20 of 252 episodes
205: The Secret to Scaling Service Culture Across 19 Resorts (pt 2 of 2)
How do you scale a world-class customer experience across 19 resort properties and 20,000 employees? Summary: This episode is part 2 of 2 In...
249: What It Really Takes to Scale Customer Experience Across 20,000 Team Members
How do you scale a world-class customer experience across 20,000 employees and 19 resort properties? Summary: What happens when a hospitalit...
248: What Target's Decline Teaches Every CEO About Customer Experience
Target's decline: A conversation on leadership drift, relationship capital, employee experience, and the warning signs that a brand is losin...
247: What Makes Customers Stay Loyal and Come Back
Summary: What makes a company the kind of brand customers would actually miss if it disappeared tomorrow? In Episode 247 of the Customer Ser...
246: The 6 Steps to a Successful CX Initiative
Summary: Most customer service initiatives do not fail because leaders do not care. They fail because they launch with excitement, then dail...
245: 5 Strategies Invest West Used to Build a Customer Experience Culture That Sticks
How Invest West Took What They Learned at The Customer Experience Executive Academy and Built a Customer Experience Culture That Sticks Summ...
244: Customer Experience Leadership Challenges Solved
Summary: What does it really mean to be customer-centric? Where should leaders start if they want to build a culture obsessed with customer...
243: Culture vs. Compensation: Why 82% of Managers Are 'Accidental' and How It's Costing You Talent
Summary: After decades of working with world-class organizations, we've learned something that surprises most leaders: employees don't leave...
242: The Customer Experience Blueprint Used by CFA, Ritz pt2
The 10 Commandments Part 2: Why Your Customer Experience Can't Exceed Your Employee Experience What separates world-class customer experienc...
241: CX Strategy Blueprint Part 1: The Proven Framework That Chick-fil-A, Starbucks & Ritz-Carlton Use to Dominate Customer Experience
Episode Summary What separates world-class customer experience companies from everyone else? It's not budget. It's not luck. It's a system....
240: 7,000 Locations, One World Class Culture: Dave Mortensen on Franchising the Right Way
Summary of How to scale a world class culture in your franchise: Want to know how to franchise a business and maintain world-class culture a...
239: How to Measure Customer Experience ROI and Reduce Marketing Costs by 50%
Summary Are your rising customer acquisition costs eating into profits while your NPS surveys gather dust? Discover Earned Sales Growth (ESG...
238: How to Train Your Frontline to Deliver WOW Moments
Summary: Want your frontline employees to consistently deliver wow moments—not just when they feel like it? Discover the proven DiJulius Gro...
237: How To Build Loyalty And Create Lifetime Customers
Summary: In this episode, Denise Thompson and John R. DiJulius III discuss the essence of customer loyalty, emphasizing that true loyalty is...
236: How can I make customer experience a true competitive advantage?
Summary In this conversation, Denise Thompson and John R. DiJulius III explore the critical elements of customer experience that can provide...
235: Five Strategies for Customer Experience Success in 2026
Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss five essential customer experi...
234: Mastering the Certainty Business
Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the concept of being in the 'c...
233: Your CX Questions Answered
In this espisoder, our listeners ask John anything! Summary Your chance to ask John anything! In this episode of the Customer Service Revolu...
232: Is the AI CX Broken?
Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the findings of a Wall Street...
Questions About Customer Service Revolution
Where can I listen to Customer Service Revolution episodes?
You can listen to Customer Service Revolution episodes online on Radio and Podcast. Open an episode and the site player will stream the available audio.
What is Customer Service Revolution about?
Customer Service Revolution is listed as a Business show. The show language is listed as English.
How many Customer Service Revolution episodes are listed?
This page lists 252 episodes for Customer Service Revolution. More episodes are available from the View more button when the list continues.
Quick Answers About Customer Service Revolution
Where can I listen to Customer Service Revolution?
You can listen to Customer Service Revolution episodes on this page by opening an episode and using the site player.
What type of podcast is Customer Service Revolution?
Customer Service Revolution is listed as a Business show by John DiJulius.
How many episodes are available?
This page lists 252 episodes for Customer Service Revolution where feed data is available.