257: Happy Employees Create Happy Customers? Not Automatically
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258: When Service Innovation Makes Customer Experience Worse
Why AI, automation, and self-service only improve customer experience when they reduce effort without removing humanity. Summary n this episode of The Customer Service Revolution Podcast , Denise Thompson and John DiJuli...
About This Episode
258: When Service Innovation Makes Customer Experience Worse is an episode from Customer Service Revolution by John DiJulius. Why AI, automation, and self-service only improve customer experience when they reduce effort without removing hum...
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This episode belongs to Customer Service Revolution.
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Episode Details
Published Jun 18, 2026, 30:20 long, audio available.
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