
258: When Service Innovation Makes Customer Experience Worse
Jun 18, 2026 - 30:20
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What Companies Should Know about a Customer Experience Keynote Speaker Summary: In this episode of The Customer Service Revolution Podcast , Denise Thompson sits down with John DiJulius for a behind-the-scenes conversati...
253: More Than a Keynote: How Great Speakers Help Companies Change is an episode from Customer Service Revolution by John DiJulius. What Companies Should Know about a Customer Experience Keynote Speaker Summary: In this episode of The Custo...
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Published May 14, 2026, 01:04:30 long, audio available.