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248: What Target's Decline Teaches Every CEO About Customer Experience artwork
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248: What Target's Decline Teaches Every CEO About Customer Experience

Customer Service Revolution by John DiJulius

Apr 9, 202643:43Business

Target's decline: A conversation on leadership drift, relationship capital, employee experience, and the warning signs that a brand is losing customer trust. Summary: In this episode, Denise Thompson and John DiJulius un...

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248: What Target's Decline Teaches Every CEO About Customer Experience is an episode from Customer Service Revolution by John DiJulius. Target's decline: A conversation on leadership drift, relationship capital, employee experience, and the...

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This episode belongs to Customer Service Revolution.

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Published Apr 9, 2026, 43:43 long, audio available.

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