263: Crisis Management: What Customers Remember Most
Jul 23, 2026 - 37:19
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Target's decline: A conversation on leadership drift, relationship capital, employee experience, and the warning signs that a brand is losing customer trust. Summary: In this episode, Denise Thompson and John DiJulius un...
248: What Target's Decline Teaches Every CEO About Customer Experience is an episode from Customer Service Revolution by John DiJulius. Target's decline: A conversation on leadership drift, relationship capital, employee experience, and the...
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Published Apr 9, 2026, 43:43 long, audio available.
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