258: When Service Innovation Makes Customer Experience Worse
Jun 18, 2026 - 30:20
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257: Happy Employees Create Happy Customers? Not Automatically
The real link between employee experience and customer experience is not happiness alone. It is readiness, training, empowerment, accountability, and leadership. Summary The phrase happy employees create happy customers...
About This Episode
257: Happy Employees Create Happy Customers? Not Automatically is an episode from Customer Service Revolution by John DiJulius. The real link between employee experience and customer experience is not happiness alone. It is readiness, train...
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This episode belongs to Customer Service Revolution.
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Episode Details
Published Jun 11, 2026, 44:47 long, audio available.
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