Radio and PodcastRadio and PodcastLive Radio & Podcasts
255: Is Your Customer Experience Better—or Are You Just Measuring the Wrong Things? artwork
Business

255: Is Your Customer Experience Better—or Are You Just Measuring the Wrong Things?

Customer Service Revolution by John DiJulius

May 28, 202625:51Business

John DiJulius explains why so many leaders believe their customer experience is improving while customers feel something very different. Summary: In this episode of The Customer Service Revolution Podcast , Denise Thomps...

About This Episode

255: Is Your Customer Experience Better—or Are You Just Measuring the Wrong Things? is an episode from Customer Service Revolution by John DiJulius. John DiJulius explains why so many leaders believe their customer experience is improving w...

Podcast

This episode belongs to Customer Service Revolution.

Listen Online

Use the player on this page to stream the episode online.

Episode Details

Published May 28, 2026, 25:51 long, audio available.

Related Episodes

Continue listening to more episodes from Customer Service Revolution.