258: When Service Innovation Makes Customer Experience Worse
Jun 18, 2026 - 30:20
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Summary: What does it really mean to be customer-centric? Where should leaders start if they want to build a culture obsessed with customer experience? In this special mailbag episode of the Customer Service Revolution P...
244: Customer Experience Leadership Challenges Solved is an episode from Customer Service Revolution by John DiJulius. Summary: What does it really mean to be customer-centric? Where should leaders start if they want to build a culture obse...
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Published Mar 12, 2026, 34:39 long, audio available.
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