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249: What It Really Takes to Scale Customer Experience Across 20,000 Team Members artwork
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249: What It Really Takes to Scale Customer Experience Across 20,000 Team Members

Customer Service Revolution by John DiJulius

Apr 16, 202641:58Business

How do you scale a world-class customer experience across 20,000 employees and 19 resort properties? Summary: What happens when a hospitality brand known for exceptional guest experiences decides to get even more intenti...

About This Episode

249: What It Really Takes to Scale Customer Experience Across 20,000 Team Members is an episode from Customer Service Revolution by John DiJulius. How do you scale a world-class customer experience across 20,000 employees and 19 resort prop...

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Published Apr 16, 2026, 41:58 long, audio available.

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