254: Incentives That Drive Service Behaviors

Customer Service Revolution by John DiJulius

May 21, 202654:27Business

Are Your Incentives Creating the Customer Experience You Actually Want? Summary: John DiJulius explains how the behaviors your company rewards, measures, and recognizes become the customer experience your customers actua...

Related Episodes

Continue listening to more episodes from Customer Service Revolution.

269: Encore Episode - Creating Alignment with A Customer Experience Action Statement

Sep 3, 2026 - 28:49

AI Can Accelerate Your Strategy—But It Cannot Choose Your Direction Before You Implement AI, Align the Ex...

268: What Does the Future Service-Centric Organization Looks Like

Aug 27, 2026 - 50:18

The Customer Service Department Is Dead: What the Future Service-Centric Organization Looks Like Customer...

267: The Transformation Economy: The Next Evolution of Customer Experience

Aug 20, 2026 - 38:38

The Transformation Economy What comes after the Experience Economy? According to internationally acclaime...

How to Extend Your Healthspan with Dr. Sandeep Palakodeti

Aug 13, 2026 - 46:38

How to Extend Your Healthspan with Dr. Sandeep Palakodeti Living longer is not the real goal. Living long...

265: How to Build Accountability Without Micromanaging

Aug 6, 2026 - 35:38

Accountability Without Micromanaging: How Great Leaders Create Ownership Delegating work should free lead...

264: The Friction Tax: Are You Trapping Customers?

Jul 30, 2026 - 32:55

The Friction Tax: Are You Trapping Customers? Signing up takes less than a minute. Canceling takes 45. Th...

263: Crisis Management: What Customers Remember Most

Jul 23, 2026 - 37:19

Crisis Management: What Customers Remember Most A company may not have caused the crisis—but it still own...

262: Who Really Owns Customer Experience? (part two)

Jul 16, 2026 - 31:55

How to Build the Teams That Make Customer Experience Stick Episode 262 of the Customer Service Revolution...