
258: When Service Innovation Makes Customer Experience Worse
Jun 18, 2026 - 30:20
Radio and PodcastLive Radio & Podcasts
Why Human Leadership Is the New Competitive Advantage in the Age of AI Summary: AI is changing how companies operate, scale, and compete. But according to Dr. Brynn Scarborough, the future will not belong to the companie...
252: The Skills Leaders Need When AI Changes Everything is an episode from Customer Service Revolution by John DiJulius. Why Human Leadership Is the New Competitive Advantage in the Age of AI Summary: AI is changing how companies operate, s...
This episode belongs to Customer Service Revolution.
Use the player on this page to stream the episode online.
Published May 7, 2026, 28:59 long, audio available.