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205: The Secret to Scaling Service Culture Across 19 Resorts (pt 2 of 2) artwork
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205: The Secret to Scaling Service Culture Across 19 Resorts (pt 2 of 2)

Customer Service Revolution by John DiJulius

Apr 23, 202627:42Business

How do you scale a world-class customer experience across 19 resort properties and 20,000 employees? Summary: This episode is part 2 of 2 In part two of this conversation, John DiJulius and Jess Shannon of Sandals Resort...

About This Episode

205: The Secret to Scaling Service Culture Across 19 Resorts (pt 2 of 2) is an episode from Customer Service Revolution by John DiJulius. How do you scale a world-class customer experience across 19 resort properties and 20,000 employees? S...

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Published Apr 23, 2026, 27:42 long, audio available.

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