Your Customer Experience Is Held Together By Invisible Scripts—and Tech Is Breaking Them!
In this episode, Ryan Hamilton and I dig into the invisible "scripts" that hold everyday customer experiences together—those unwritten psych...
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth
The Intuitive Customer, hosted by Colin Shaw, recognized as a global influencer in Customer Experience and Prof. Ryan Hamilton, Emory University, USA. We discuss how you can improve your Cus...
The Intuitive Customer - Improve Your Customer Experience To Gain Growth Podcast Guide
Listen to The Intuitive Customer - Improve Your Customer Experience To Gain Growth, a Business podcast by Colin Shaw. Stream 426 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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20 of 426 episodesAre Companies Profiting From Your Anger?
Why do we actively seek out content that makes us angry? In this episode, Colin Shaw and Professor Ryan Hamilton explore the idea of consumi...
Segments of One: The Promise, the Peril, and the Practicality of Micro-Targeting
The Intuitive Customer, hosted by Colin Shaw, recognized as a global influencer in Customer Experience and Prof. Ryan Hamilton, Emory Univer...
Your Customers Are Deciding What AI Decides. Are You Ready for That?
How will customers decide which decisions to hand over to AI? As AI agents move to the front of the customer journey, brands are no longer c...
The Big Problem! What Happens When AI Becomes The Customer?
What does customer experience look like when AI starts acting on behalf of the customer? As AI agents increasingly understand customer conte...
Most People Think They Use AI Well; Many Are Mistaken! Are You?
How are you really using AI — and how does that compare to others? In this episode, Colin Shaw introduces a simple behavioural framework for...
Uncomfortable Truth: The Focus on Customer Experience Hasn't Paid Off, Why?
Customer satisfaction has barely moved in over 30 years — despite enormous investment in Customer Experience. In this episode of The Intuiti...
The Rise of Synthetic Audiences: Fast, Cheap… but Believable?
In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by Ben Shaw, seasoned brand strategist, to unpack the promises...
Are Your Salespeople Sabotaging Your Customer Experience?
Sales and Customer Experience—two critical functions that should work together, but too often operate at odds. This week, Colin and Ryan exp...
The New Currency of Customer Experience: 'People Like Me'
Trust in traditional institutions is eroding. As customers lose faith in advertising, government and even online reviews, they're turning to...
Good Friction, Bad Friction: Why a Little Effort Makes Customers Care
Episode Overview When everything is one-click easy, do we lose something meaningful? Guest host Dr. Morgan Ward joins Dr. Ryan Hamilton to e...
I Signed a 'Gag Order'. Here's What It Taught Me About Organizations
In this episode, Colin Shaw shares a recent personal experience with a major brand that imposed a 'gag order' (NDA) after a poor service exp...
The Thrill of the Chase: Why Anticipation Beats Ownership
Episode Overview Ever buy something you couldn't wait to get—and then let it sit in the box for days (or weeks)? You're not alone. Guest hos...
When Rebrands Go Wrong: Lessons for Customer Experience Leaders
In this episode of The Intuitive Customer , Professor Ryan Hamilton is joined by guest host Ben Shaw to explore the high-stakes world of reb...
AI That Listens: Why Real-Time Feedback is the Future of Customer Experience
Summary Traditional customer feedback is broken. Post-call surveys and quarterly reports are too slow, cumbersome, and overly focused on the...
Brand Archetypes: Straightjacket or Springboard for CX?
In this episode of The Intuitive Customer , Professor Ryan Hamilton is joined by guest co-host Ben Shaw, Chief Strategy Officer at MullenLow...
Your Customers are Lazy... and Bored: How to Use That to Your Advantage
Your Customers are Lazy... and Bored: How to Use That to Your Advantage Show Notes: This week on The Intuitive Customer, Colin takes a step...
Why Customer Satisfaction Hasn't Budged in 30 Years: Two new guest experts tell us why
In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role...
From Legacy to Loyalty: The Practical CX Playbook That Drives a 90 NPS
You can theorise about Customer Experience all day, but gaining a Net Promoter score of 90 is not a theory. It shows a great focus and imple...
How To Make AI Work in the Real World of CX
In this episode of The Intuitive Customer, Colin Shaw speaks with Andy Traba, VP of Product Marketing at NICE, about the company's new missi...
Questions About The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Where can I listen to The Intuitive Customer - Improve Your Customer Experience To Gain Growth episodes?
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What is The Intuitive Customer - Improve Your Customer Experience To Gain Growth about?
The Intuitive Customer - Improve Your Customer Experience To Gain Growth is listed as a Business show. The show language is listed as English.
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Quick Answers About The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Where can I listen to The Intuitive Customer - Improve Your Customer Experience To Gain Growth?
You can listen to The Intuitive Customer - Improve Your Customer Experience To Gain Growth episodes on this page by opening an episode and using the site player.
What type of podcast is The Intuitive Customer - Improve Your Customer Experience To Gain Growth?
The Intuitive Customer - Improve Your Customer Experience To Gain Growth is listed as a Business show by Colin Shaw.
How many episodes are available?
This page lists 426 episodes for The Intuitive Customer - Improve Your Customer Experience To Gain Growth where feed data is available.