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The Big Problem! What Happens When AI Becomes The Customer?
What does customer experience look like when AI starts acting on behalf of the customer? As AI agents increasingly understand customer context, remember past behavior, and reduce friction, they begin to insert themselves...
About This Episode
The Big Problem! What Happens When AI Becomes The Customer? is an episode from The Intuitive Customer - Improve Your Customer Experience To Gain Growth by Colin Shaw. What does customer experience look like when AI starts acting on behalf o...
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This episode belongs to The Intuitive Customer - Improve Your Customer Experience To Gain Growth.
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Episode Details
Published Feb 14, 2026, 26:30 long, audio available.
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