The Hidden Tax That's Quietly Costing Your Business a Fortune

The Intuitive Customer - Improve Your Customer Experience To Gain Growth by Colin Shaw

Aug 29, 202632:05Business

Silos are the silent killer of customer experience — but for years we've only argued that from one side of the coin: the customer's. This episode flips it over. Colin and Ryan are joined by Dan O'Connell, CEO of Front, t...

Related Episodes

Continue listening to more episodes from The Intuitive Customer - Improve Your Customer Experience To Gain Growth.

Are You Making One Of The Most Expensive Mistakes In Customer Experience?

Sep 12, 2026 - 40:05

Colin Shaw and Professor Ryan Hamilton tackle the two processes that decide everything in customer experi...

Your AI Is Engineering The Perfect Forgettable Experience; Was That The Plan?

Aug 15, 2026 - 31:52

In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton continue their deep div...

Why Memory Matters More Than Your Customer Experience - Part 1

Aug 1, 2026 - 31:37

Nobel laureate Professor Daniel Kahneman said we don't choose between experiences; we choose between the...

Five Rules for Building Customer Trust — And Why Most Companies Break All of Them

Jul 18, 2026 - 26:22

Episode Summary Trust is the foundation of every customer relationship. But here's the uncomfortable trut...

AI-First Is Smart. AI-Only Is A Slow Motion Mistake.

Jul 4, 2026 - 26:31

After more than a decade of companies pouring money, technology, and consultants into customer experience...

Is AI Making Brands Lose Their Souls?

Jun 20, 2026 - 29:03

Summary Artificial Intelligence is transforming marketing faster than almost any technology before it. Br...

Why We Miss The "Old Days" Even If They Were Bad: What Does It Mean For Customer Experience?

Jun 6, 2026 - 28:28

Nostalgia isn't just "remembering the good old days." It's a bittersweet emotion—the strange mix of warmt...

How To Decide When Top Use a Human vs AI - A Decision Making Framework

May 23, 2026 - 35:02

Everyone's racing to be "AI-first." The problem? Customers didn't vote for it. In this episode, we unpack...