Why We Miss The "Old Days" Even If They Were Bad: What Does It Mean For Customer Experience?

The Intuitive Customer - Improve Your Customer Experience To Gain Growth by Colin Shaw

Nostalgia isn't just "remembering the good old days." It's a bittersweet emotion—the strange mix of warmth, loss, pride, and longing that can make you feel good… even when the memory you're describing sounds objectively...View more