Why Memory Matters More Than Your Customer Experience - Part 1
Aug 1, 2026 - 31:37
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Radio and PodcastLive Radio & PodcastsCustomer satisfaction has barely moved in over 30 years — despite enormous investment in Customer Experience. In this episode of The Intuitive Customer, Professor Ryan Hamilton and Morgan Ward speak with Forrest Morgeson...
Uncomfortable Truth: The Focus on Customer Experience Hasn't Paid Off, Why? is an episode from The Intuitive Customer - Improve Your Customer Experience To Gain Growth by Colin Shaw. Customer satisfaction has barely moved in over 30 years —...
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Published Jan 17, 2026, 29:13 long, audio available.
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