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Uncomfortable Truth: The Focus on Customer Experience Hasn't Paid Off, Why? artwork
Business

Uncomfortable Truth: The Focus on Customer Experience Hasn't Paid Off, Why?

The Intuitive Customer - Improve Your Customer Experience To Gain Growth by Colin Shaw

Jan 17, 202629:13Business

Customer satisfaction has barely moved in over 30 years — despite enormous investment in Customer Experience. In this episode of The Intuitive Customer, Professor Ryan Hamilton and Morgan Ward speak with Forrest Morgeson...

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