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Uncomfortable Truth: The Focus on Customer Experience Hasn't Paid Off, Why?
Customer satisfaction has barely moved in over 30 years — despite enormous investment in Customer Experience. In this episode of The Intuitive Customer, Professor Ryan Hamilton and Morgan Ward speak with Forrest Morgeson...
About This Episode
Uncomfortable Truth: The Focus on Customer Experience Hasn't Paid Off, Why? is an episode from The Intuitive Customer - Improve Your Customer Experience To Gain Growth by Colin Shaw. Customer satisfaction has barely moved in over 30 years —...
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This episode belongs to The Intuitive Customer - Improve Your Customer Experience To Gain Growth.
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Episode Details
Published Jan 17, 2026, 29:13 long, audio available.
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