Why Memory Matters More Than Your Customer Experience - Part 1
Aug 1, 2026 - 31:37
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The New Currency of Customer Experience: 'People Like Me'
Trust in traditional institutions is eroding. As customers lose faith in advertising, government and even online reviews, they're turning to voices that feel most relatable: peers and communities. Edelman's latest Trust...
About This Episode
The New Currency of Customer Experience: 'People Like Me' is an episode from The Intuitive Customer - Improve Your Customer Experience To Gain Growth by Colin Shaw. Trust in traditional institutions is eroding. As customers lose faith in ad...
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This episode belongs to The Intuitive Customer - Improve Your Customer Experience To Gain Growth.
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Episode Details
Published Dec 6, 2025, 33:02 long, audio available.
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