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Customer Experience Podcast #9: General Mood
We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the Customer Experience. Michael reminds us of the importance of courtesy and congeni...
About This Episode
Customer Experience Podcast #9: General Mood is an episode from QBC Podcast on The Customer Experience by Michael Byrne. We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, a...
Podcast
This episode belongs to QBC Podcast on The Customer Experience.
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Episode Details
Published Dec 10, 2007, 0:14:40 long, audio available.
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