Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction
This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss wh...
Radio and PodcastLive Radio & PodcastsBusiness
QBC Podcast on The Customer Experience
QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. In this blog and podcast series, company founder Michael Byrn...
QBC Podcast on The Customer Experience Podcast Guide
Listen to QBC Podcast on The Customer Experience, a Business podcast by Michael Byrne. Stream 10 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
Show Topic
Browse this show under Business podcasts.
Episodes
10 episodes are available for this podcast.
Discover More
Explore Business podcasts, India podcasts and English podcasts.
Episodes
10 episodesCustomer Experience #16: Core Competence – Solve Your Customer’s Problem
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that...
Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders
In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in you...
Customer Experience #14: Core Competence – Having Relevant Conversations
Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importan...
Customer Experience #13: Core Competence – Knowing What You Need to Know
Trust between the sales person and the customer is key to unearthing the customer’s specific needs. Do you, as a sales person, know what y...
Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures
Familiarity with a customer’s Standard Operating Procedures is essential when trying to address that specific customer’s product needs....
Customer Experience #11: Core Competence – Product Knowledge
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “Th...
Customer Experience #10: An Introduction to Core Competencies
Today, QBC introduces a new series of podcasts in the Customer Experience track, focusing on the theme of building core competencies in sale...
Customer Experience Podcast #9: General Mood
We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the C...
Customer Experience Podcast #8: Adaptability
Emotional Intelligence is defined as the power to respond appropriately, no matter what! When we say “no matter what” we are tal...
Questions About QBC Podcast on The Customer Experience
Where can I listen to QBC Podcast on The Customer Experience episodes?
You can listen to QBC Podcast on The Customer Experience episodes online on Radio and Podcast. Open an episode and the site player will stream the available audio.
What is QBC Podcast on The Customer Experience about?
QBC Podcast on The Customer Experience is listed as a Business show. The show language is listed as English.
How many QBC Podcast on The Customer Experience episodes are listed?
This page lists 10 episodes for QBC Podcast on The Customer Experience.
Quick Answers About QBC Podcast on The Customer Experience
Where can I listen to QBC Podcast on The Customer Experience?
You can listen to QBC Podcast on The Customer Experience episodes on this page by opening an episode and using the site player.
What type of podcast is QBC Podcast on The Customer Experience?
QBC Podcast on The Customer Experience is listed as a Business show by Michael Byrne.
How many episodes are available?
This page lists 10 episodes for QBC Podcast on The Customer Experience where feed data is available.