Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures

QBC Podcast on The Customer Experience by Michael Byrne

Apr 17, 20080:20:07Business

Familiarity with a customerâ€™s Standard Operating Procedures is essential when trying to address that specific customerâ€™s product needs. In todayâ€™s podcast, Michael explains that it’s not enough to know about...

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