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Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures
Familiarity with a customer’s Standard Operating Procedures is essential when trying to address that specific customer’s product needs. In today’s podcast, Michael explains that it’s not enough to know about...
About This Episode
Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures is an episode from QBC Podcast on The Customer Experience by Michael Byrne. Familiarity with a customer’s Standard Operating Proce...
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This episode belongs to QBC Podcast on The Customer Experience.
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Episode Details
Published Apr 17, 2008, 0:20:07 long, audio available.
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