Customer Experience #14: Core Competence – Having Relevant Conversations

QBC Podcast on The Customer Experience by Michael Byrne

May 15, 20080:00:01Business

Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importance of relevant conversations. He explains that while there may be one user of yo...

Related Episodes

Continue listening to more episodes from QBC Podcast on The Customer Experience.

Customer Experience #17: Core Competence – Partners in Your Customers’ Preferred Direction

Jun 19, 2008 - 0:19:22

This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sa...

Customer Experience #16: Core Competence – Solve Your Customer’s Problem

Jun 9, 2008 - 0:19:51

You may be an expert on the product or service you are selling. You may know all about the problems it ca...

Customer Experience #15: Core Competence – Creating & Nurturing Connections between Stakeholders

May 22, 2008 - 0:21:35

In the last episode, we learned the importance of being able to have relevant conversations with very dif...

Customer Experience #13: Core Competence â€“ Knowing What You Need to Know

May 6, 2008 - 0:18:01

Trust between the sales person and the customer is key to unearthing the customerâ€™s specific needs. Do...

Customer Experience #12: Core Competence – Being Familiar with the Customer’s Standard Operating Procedures

Apr 17, 2008 - 0:20:07

Familiarity with a customerâ€™s Standard Operating Procedures is essential when trying to address that sp...

Customer Experience #11: Core Competence – Product Knowledge

Apr 3, 2008 - 0:14:14

In todayâ€™s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales p...

Customer Experience #10: An Introduction to Core Competencies

Mar 13, 2008 - 0:26:34

Today, QBC introduces a new series of podcasts in the Customer Experience track, focusing on the theme of...

Customer Experience Podcast #9: General Mood

Dec 10, 2007 - 0:14:40

We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of G...