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Customer Experience #11: Core Competence – Product Knowledge
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “The key to producing a great customer experience is taking product knowledge, know...
About This Episode
Customer Experience #11: Core Competence – Product Knowledge is an episode from QBC Podcast on The Customer Experience by Michael Byrne. In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales...
Podcast
This episode belongs to QBC Podcast on The Customer Experience.
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Episode Details
Published Apr 3, 2008, 0:14:14 long, audio available.
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Questions About This Episode
What is Customer Experience #11: Core Competence – Product Knowledge about?
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “The key to producing a great customer experience is taking product knowledge, knowing who you’re going to have a chat with and finding out what that person is interested in.†The challenge for a sales [...]
Where can I listen to Customer Experience #11: Core Competence – Product Knowledge?
You can listen to Customer Experience #11: Core Competence – Product Knowledge online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is Customer Experience #11: Core Competence – Product Knowledge from?
Customer Experience #11: Core Competence – Product Knowledge is an episode from QBC Podcast on The Customer Experience by Michael Byrne.
How long is this episode?
This episode is 0:14:14 long.
When was this episode published?
This episode was published on Apr 3, 2008.
Can I save Customer Experience #11: Core Competence – Product Knowledge for later?
Yes. Use the heart button on the episode page to add it to your favorite episodes list.
Are there related episodes from QBC Podcast on The Customer Experience?
Yes. This page shows related episodes from QBC Podcast on The Customer Experience when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to Customer Experience #11: Core Competence – Product Knowledge?
You can listen to Customer Experience #11: Core Competence – Product Knowledge on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
Customer Experience #11: Core Competence – Product Knowledge is from QBC Podcast on The Customer Experience by Michael Byrne.
What are the episode details?
Published Apr 3, 2008 and 0:14:14 long