
258: When Service Innovation Makes Customer Experience Worse
Jun 18, 2026 - 30:20
Radio and PodcastLive Radio & Podcasts
Summary: After decades of working with world-class organizations, we've learned something that surprises most leaders: employees don't leave because of pay—they leave because of how they're led. In this episode of the Cu...
243: Culture vs. Compensation: Why 82% of Managers Are 'Accidental' and How It's Costing You Talent is an episode from Customer Service Revolution by John DiJulius. Summary: After decades of working with world-class organizations, we've lea...
This episode belongs to Customer Service Revolution.
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Published Mar 5, 2026, 44:03 long, audio available.