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239: How to Measure Customer Experience ROI and Reduce Marketing Costs by 50% artwork
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239: How to Measure Customer Experience ROI and Reduce Marketing Costs by 50%

Customer Service Revolution by John DiJulius

Feb 5, 202638:34Business

Summary Are your rising customer acquisition costs eating into profits while your NPS surveys gather dust? Discover Earned Sales Growth (ESG) —the game-changing customer experience metric that tracks how much revenue com...

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239: How to Measure Customer Experience ROI and Reduce Marketing Costs by 50% is an episode from Customer Service Revolution by John DiJulius. Summary Are your rising customer acquisition costs eating into profits while your NPS surveys gat...

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Published Feb 5, 2026, 38:34 long, audio available.

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