CX Update #20: customer satisfaction at Airbnb, building empathy and more!
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CX Update #9: The importance of micro decisions in cx, the never normal customer and more!
In episode of CX Update I introduce the never normal customer, shaped by 4 important changes in our society. I also explain how a strong customer culture can boost innovation and I talk about the power of micro-decisions...
About This Episode
CX Update #9: The importance of micro decisions in cx, the never normal customer and more! is an episode from Steven's weekly podcast by Steven Van Belleghem. In episode of CX Update I introduce the never normal customer, shaped by 4 import...
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This episode belongs to Steven's weekly podcast.
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Episode Details
Published Dec 20, 2022, 00:15:02 long, audio available.
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