Business

CX Update #20: customer satisfaction at Airbnb, building empathy and more!

Steven's weekly podcast by Steven Van Belleghem

Apr 26, 202400:06:47Business

In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly inspired by the innovative approach of its co-founder and CEO, Brian Chesky. Here are three critical lessons from Airbnb's...

About This Episode

CX Update #20: customer satisfaction at Airbnb, building empathy and more! is an episode from Steven's weekly podcast by Steven Van Belleghem. In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly...

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Published Apr 26, 2024, 00:06:47 long, audio available.

CX Update #20: customer satisfaction at Airbnb, building empathy and more!

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