
CX Update #20: customer satisfaction at Airbnb, building empathy and more!
In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly inspired by the innovative approach of its...
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Every week Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presen...
Listen to Steven's weekly podcast, a Business podcast by Steven Van Belleghem. Stream 197 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly inspired by the innovative approach of its...

Welcome to CX Update #18! I am taking you to Disneyland Paris for an interesting story on the importance of mental flexibility. And do you w...

It’s a wrap for 2023, but what’s in store for CX in 2024? In this episode, you’ll discover why CEO’s should all be friction hunters, how con...

Neuhaus chocolates turned the idea of customer loyalty upside down, cleaning company CSU introduced a special phone case to motivate employe...

Welcome to a new CX Update! In this episode: why do we use the scary word ‘frontline’ for such a happy place? Personal AI assistants could b...

Thanks for tuning in to a new CX Update! I’ve got a great story about the CEO of Airbnb who took matters into his own hands to discover the...

Welcome to CX Update #13 everyone! In this episode I’m sharing my views on how AI will change the way customers take buying decisions. The f...

Welcome to CX Update #13 everyone! In this episode I’m sharing my views on how AI will change the way customers take buying decisions. The f...

Welcome to CX Update #12! I’m sharing some great examples of community creation I saw on my latest trip to LA and of course I’m talking abou...

Welcome to my CX Update #11! I’m talking about the new phase of personalization we’re in — and guess what: AI has a lot to do with it. And s...

I’m talking about a fantastic CX philosophy at the Louvre, the new friction hunt at Disney parks, BMW impressing me at #CES23 with a groundb...

In episode #9 of CX Update I introduce the never normal customer, shaped by 4 important changes in our society. I also explain how a strong...

Let’s take a trip to the future, with my 10 most important CX trends for 2023: from the Top Guneffect to a new loyalty philosophy and from T...

It’s time for another CX Update! In episode #8 I’m talking about what I call the ‘90% tech experience’ (and why tech is no longer the Holy G...

Welcome to CX Update #7! In this new CX Update I talk about how you can be more efficient as a company without having to save on customer ex...

Welcome to CX Update #6! In this episode you'll find out what I mean by the ‘Top Gun effect’ in customer experience. I also explain how comp...

I had a great talk with Alexis Lebedoff, the Country Director of Meta Belgium. Ten years after opening the Facebook offices in Belgium, it’s...

In episode 5 of my CX Update I’m dealing with a question that many people ask me: what should we do about our CX in times of inflation and b...

Welcome to episode 4 of my CX Update! This month I’m talking about Waitographers, which I believe is a fantastic CX example by the Hilton ho...

Thanks for tuning in to episode 3 of my CX Update video! I’m taking you all to Dubai this month, to illustrate the power of CX in between to...
You can listen to Steven's weekly podcast episodes online on Radio and Podcast. Open an episode and the site player will stream the available audio.
Steven's weekly podcast is listed as a Business show. The show language is listed as English.
This page lists 197 episodes for Steven's weekly podcast. More episodes are available from the View more button when the list continues.
You can listen to Steven's weekly podcast episodes on this page by opening an episode and using the site player.
Steven's weekly podcast is listed as a Business show by Steven Van Belleghem.
This page lists 197 episodes for Steven's weekly podcast where feed data is available.