CX Update #20: customer satisfaction at Airbnb, building empathy and more!
In my recent deep dive into Airbnb's customer experience (CX) philosophy, I've been particularly inspired by the innovative approach of its...
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Steven's weekly podcast
Every week Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presen...
Steven's weekly podcast Podcast Guide
Listen to Steven's weekly podcast, a Business podcast by Steven Van Belleghem. Stream 197 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Browse this show under Business podcasts.
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Episodes
20 of 197 episodesCX Update #18: Mental flexibility, Victoria’s Secret and many more!
Welcome to CX Update #18! I am taking you to Disneyland Paris for an interesting story on the importance of mental flexibility. And do you w...
CX TRENDS FOR 2024
It’s a wrap for 2023, but what’s in store for CX in 2024? In this episode, you’ll discover why CEO’s should all be friction hunters, how con...
CX Update #17: customer loyalty, effective empathy and many more!
Neuhaus chocolates turned the idea of customer loyalty upside down, cleaning company CSU introduced a special phone case to motivate employe...
CX Update #16: Personal AIssistants, frontline staff and many more!
Welcome to a new CX Update! In this episode: why do we use the scary word ‘frontline’ for such a happy place? Personal AI assistants could b...
CX Update #15: Friction hunter, non negotiable rules and many more!
Thanks for tuning in to a new CX Update! I’ve got a great story about the CEO of Airbnb who took matters into his own hands to discover the...
CX Update #14: Artificial empathy, opposing interests and many more!
Welcome to CX Update #13 everyone! In this episode I’m sharing my views on how AI will change the way customers take buying decisions. The f...
CX Update #13: AI buying behavior, understanding customer feedback and many more!
Welcome to CX Update #13 everyone! In this episode I’m sharing my views on how AI will change the way customers take buying decisions. The f...
CX Update #12: Communities, human skills and many more!
Welcome to CX Update #12! I’m sharing some great examples of community creation I saw on my latest trip to LA and of course I’m talking abou...
CX Update #11: New phase of personalization, the benefits of chatGPT and many more!
Welcome to my CX Update #11! I’m talking about the new phase of personalization we’re in — and guess what: AI has a lot to do with it. And s...
CX Update #10: Customer Experiences stories about Le Louvre, Disney and many more!
I’m talking about a fantastic CX philosophy at the Louvre, the new friction hunt at Disney parks, BMW impressing me at #CES23 with a groundb...
CX Update #9: The importance of micro decisions in cx, the never normal customer and more!
In episode #9 of CX Update I introduce the never normal customer, shaped by 4 important changes in our society. I also explain how a strong...
CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!
Let’s take a trip to the future, with my 10 most important CX trends for 2023: from the Top Guneffect to a new loyalty philosophy and from T...
CX Update #8: The 90% tech experience, impact on the world with your customers and more!
It’s time for another CX Update! In episode #8 I’m talking about what I call the ‘90% tech experience’ (and why tech is no longer the Holy G...
CX Update #7: CX is NOT a Christmas Tree, The open door effect and more!
Welcome to CX Update #7! In this new CX Update I talk about how you can be more efficient as a company without having to save on customer ex...
CX Update #6: Time to Tik-Tok'ise your interfaces, create a customer culture and more!
Welcome to CX Update #6! In this episode you'll find out what I mean by the ‘Top Gun effect’ in customer experience. I also explain how comp...
Interview with Alexis Lebedoff: Country director Meta Belgium
I had a great talk with Alexis Lebedoff, the Country Director of Meta Belgium. Ten years after opening the Facebook offices in Belgium, it’s...
CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!
In episode 5 of my CX Update I’m dealing with a question that many people ask me: what should we do about our CX in times of inflation and b...
CX Update #4: The power of moments, Web3 is NOT a pot of gold and the wait'o'graphers from Hilton
Welcome to episode 4 of my CX Update! This month I’m talking about Waitographers, which I believe is a fantastic CX example by the Hilton ho...
CX Update #3: customer benefits of web3, your influence horizon and more!
Thanks for tuning in to episode 3 of my CX Update video! I’m taking you all to Dubai this month, to illustrate the power of CX in between to...
Questions About Steven's weekly podcast
Where can I listen to Steven's weekly podcast episodes?
You can listen to Steven's weekly podcast episodes online on Radio and Podcast. Open an episode and the site player will stream the available audio.
What is Steven's weekly podcast about?
Steven's weekly podcast is listed as a Business show. The show language is listed as English.
How many Steven's weekly podcast episodes are listed?
This page lists 197 episodes for Steven's weekly podcast. More episodes are available from the View more button when the list continues.
Quick Answers About Steven's weekly podcast
Where can I listen to Steven's weekly podcast?
You can listen to Steven's weekly podcast episodes on this page by opening an episode and using the site player.
What type of podcast is Steven's weekly podcast?
Steven's weekly podcast is listed as a Business show by Steven Van Belleghem.
How many episodes are available?
This page lists 197 episodes for Steven's weekly podcast where feed data is available.