CX Update #20: customer satisfaction at Airbnb, building empathy and more!
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CX Update #16: Personal AIssistants, frontline staff and many more!
Welcome to a new CX Update! In this episode: why do we use the scary word ‘frontline’ for such a happy place? Personal AI assistants could be the next big thing in CX, and Patagonia took the promise of lifetime guarantee...
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