CX Update #16: Personal AIssistants, frontline staff and many more!

Welcome to a new CX Update! In this episode: why do we use the scary word ‘frontline’ for such a happy place? Personal AI assistants could be the next big thing in CX, and Patagonia took the promise of lifetime guarantee to an amazing new level. Also, on a more personal note: my new book ‘Diamond in the Rough’, a how-to guide for customer culture, is coming out next week!

You can listen to CX Update #16: Personal AIssistants, frontline staff and many more! online on Radio and Podcast. Open the player on this page to stream the available audio.

CX Update #16: Personal AIssistants, frontline staff and many more! is an episode from Steven's weekly podcast by Steven Van Belleghem.

This episode is 00:08:09 long.

This episode was published on Sep 29, 2023.

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