CX Trends FOR 2024

It’s a wrap for 2023, but what’s in store for CX in 2024? In this episode, you’ll discover why CEO’s should all be friction hunters, how conversational AI can help you when you have vegan guests coming over for dinner … and why a personal visit from a customer service specialist might be in the cards. Explore 10 game-changing trends that will impact customer experience in the year(s) to come – and don’t forget to order my book ‘Diamond in the Rough’ if you’d like to go more in-depth. Customer Experience Trends 2024: Trend The era of search Trend Personalization at scale Trend High-value customer agents Trend Effective empathy Trend AR breakthrough Trend When HR meets CX Trend CX for life Trend CX for the world Trend Preloved is hot Trend Friction Hunter CEOs

You can listen to CX Trends FOR 2024 online on Radio and Podcast. Open the player on this page to stream the available audio.

CX Trends FOR 2024 is an episode from Steven's weekly podcast by Steven Van Belleghem.

This episode is 00:21:00 long.

This episode was published on Dec 7, 2023.

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