CX Update #20: customer satisfaction at Airbnb, building empathy and more!
Apr 26, 2024 - 00:06:47
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CX Update #8: The 90% tech experience, impact on the world with your customers and more!
It’s time for another CX Update! In episode I’m talking about what I call the ‘90% tech experience’ (and why tech is no longer the Holy Grail), I explain how you can have a positive impact on the world through your custo...
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