CX Update #20: customer satisfaction at Airbnb, building empathy and more!
Apr 26, 2024 - 00:06:47
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CX Update #6: Time to Tik-Tok'ise your interfaces, create a customer culture and more!
Welcome to CX Update ! In this episode you'll find out what I mean by the ‘Top Gun effect’ in customer experience. I also explain how companies can create a strong customer culture and why I believe it’s time to introduc...
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