CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!

In episode 5 of my CX Update I’m dealing with a question that many people ask me: what should we do about our CX in times of inflation and budget cuts? In this video, I’m sharing my short-run and long-run solutions. I’m also talking about new ways of customer loyalty, with a great example by Lululemon, and I illustrate the difference between being a tech company and a company that uses tech to become more customer-centric. Enjoy!

You can listen to CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more! online on Radio and Podcast. Open the player on this page to stream the available audio.

CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more! is an episode from Steven's weekly podcast by Steven Van Belleghem.

This episode is 00:17:18 long.

This episode was published on May 31, 2022.

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