CX Update #20: customer satisfaction at Airbnb, building empathy and more!
Apr 26, 2024 - 00:06:47
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CX Update #4: The power of moments, Web3 is NOT a pot of gold and the wait'o'graphers from Hilton
Welcome to episode 4 of my CX Update! This month I’m talking about Waitographers, which I believe is a fantastic CX example by the Hilton hotels. I’m also taking a critical look at Web3 and the Metaverse today and I’d li...
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