CX Update #20: customer satisfaction at Airbnb, building empathy and more!
Apr 26, 2024 - 00:06:47
Radio and PodcastLive Radio & PodcastsBusiness
CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!
Let’s take a trip to the future, with my 10 most important CX trends for 2023: from the Top Guneffect to a new loyalty philosophy and from TikTok-ising your interface to ambient intelligence.Which ones do you think will...
Related Episodes
Continue listening to more episodes from Steven's weekly podcast.
CX Update #18: Mental flexibility, Victoria’s Secret and many more!
Jan 30, 2024 - 00:05:52
CX Trends FOR 2024
Dec 7, 2023 - 00:21:00
CX Update #17: customer loyalty, effective empathy and many more!
Oct 27, 2023 - 00:08:34
CX Update #16: Personal AIssistants, frontline staff and many more!
Sep 29, 2023 - 00:08:09
CX Update #15: Friction hunter, non negotiable rules and many more!
Jun 29, 2023 - 00:06:25
CX Update #14: Artificial empathy, opposing interests and many more!
Jun 2, 2023 - 00:07:22
CX Update #13: AI buying behavior, understanding customer feedback and many more!
Apr 28, 2023 - 00:09:32