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Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving. Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud hi...
Ep. 253: Mathieu Staniulis & Séverine Clairet Blinded by Pride: Inside a 125-Year-Old Co-Op's Return to Customer-Centricity is an episode from The Net Promoter System Podcast by Bain & Company. Episode 253: Desjardins thought its cooperativ...
You can listen to Ep. 253: Mathieu Staniulis & Séverine Clairet | Blinded by Pride: Inside a 125-Year-Old Co-Op's Return to Customer-Centricity online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 253: Mathieu Staniulis & Séverine Clairet | Blinded by Pride: Inside a 125-Year-Old Co-Op's Return to Customer-Centricity is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 24:44 long.
This episode was published on Aug 4, 2025.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Aug 4, 2025, 24:44 long, audio available.