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Episode 260: When customers must re-explain the same problem, reopen old tickets, and chase for follow-ups, a shiny new tool won't help unless it's connected to support or sales history. How can leaders act on real signa...
Ep. 260 Jeannie Walters and John Abraham: A Company with No Memory: When Your Systems Don't Remember the Customer is an episode from The Net Promoter System Podcast by Bain & Company. Episode 260: When customers must re-explain the same pro...
You can listen to Ep. 260 | Jeannie Walters and John Abraham: A Company with No Memory: When Your Systems Don't Remember the Customer online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 260 | Jeannie Walters and John Abraham: A Company with No Memory: When Your Systems Don't Remember the Customer is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 23:09 long.
This episode was published on Feb 26, 2026.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Feb 26, 2026, 23:09 long, audio available.