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Episode 258: How did two new leaders turn angry customer calls into executive promises to earn customer trust and advocacy? Charlon McIntosh, Chief Customer Operations Officer, and Melissa Pint, Chief Digital Information...
Ep. 258: Charlon McIntosh & Melissa Pint Accountability is the Product at Frontier: "We Didn't Do Interesting. We Did Effective." is an episode from The Net Promoter System Podcast by Bain & Company. Episode 258: How did two new leaders tur...
You can listen to Ep. 258: Charlon McIntosh & Melissa Pint | Accountability is the Product at Frontier: "We Didn't Do Interesting. We Did Effective." online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 258: Charlon McIntosh & Melissa Pint | Accountability is the Product at Frontier: "We Didn't Do Interesting. We Did Effective." is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 47:35 long.
This episode was published on Nov 6, 2025.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Nov 6, 2025, 47:35 long, audio available.