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Episode 259: How do you prevent first-trip hassles such as a room not being ready at check-in, Wi-Fi outages, or service delays from discouraging first-time customers from returning? Today ' s guest, Rachel Bicking, EVP...
Ep. 259 Rachel Bicking: Customers' First Micro-Frustration Makes or Breaks the Next Purchase is an episode from The Net Promoter System Podcast by Bain & Company. Episode 259: How do you prevent first-trip hassles such as a room not being r...
You can listen to Ep. 259 | Rachel Bicking: Customers' First Micro-Frustration Makes or Breaks the Next Purchase online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 259 | Rachel Bicking: Customers' First Micro-Frustration Makes or Breaks the Next Purchase is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 45:06 long.
This episode was published on Dec 4, 2025.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Dec 4, 2025, 45:06 long, audio available.