Ep. 259 Rachel Bicking: Customers' First Micro-Frustration Makes or Breaks the Next Purchase

The Net Promoter System Podcast by Bain & Company

Episode 259: How do you prevent first-trip hassles such as a room not being ready at check-in, Wi-Fi outages, or service delays from discouraging first-time customers from returning? Today ' s guest, Rachel Bicking, EVP...View more