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Episode 257: How do you earn the next banking customer ' s loyalty, one moment at a time? Focus on what customers choose, and why. According to John Finley, head of marketing, technology, and innovation at BMO, a bank op...
Ep. 257: John Finley Stop Chasing Surveys: How to Earn the Next Customer Choice is an episode from The Net Promoter System Podcast by Bain & Company. Episode 257: How do you earn the next banking customer ' s loyalty, one moment at a time?...
This episode belongs to The Net Promoter System Podcast.
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You can listen to Ep. 257: John Finley | Stop Chasing Surveys: How to Earn the Next Customer Choice online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 257: John Finley | Stop Chasing Surveys: How to Earn the Next Customer Choice is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 13:56 long.
This episode was published on Oct 30, 2025.
Published Oct 30, 2025, 13:56 long, audio available.