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Episode 252: Most CX maturity assessments ask how you think you're doing. This one demands proof. Erin Wallace, director of client engagement at MyCX from Bain & Company, is helping to lead a fundamental shift in how com...
Ep. 252: Erin Wallace The Data Doesn't Care How Good You Think You Are is an episode from The Net Promoter System Podcast by Bain & Company. Episode 252: Most CX maturity assessments ask how you think you're doing. This one demands proof. E...
You can listen to Ep. 252: Erin Wallace | The Data Doesn't Care How Good You Think You Are online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 252: Erin Wallace | The Data Doesn't Care How Good You Think You Are is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 11:43 long.
This episode was published on Jul 21, 2025.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Jul 21, 2025, 11:43 long, audio available.