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Ep. 252: Erin Wallace The Data Doesn't Care How Good You Think You Are
Episode 252: Most CX maturity assessments ask how you think you're doing. This one demands proof. Erin Wallace, director of client engagement at MyCX from Bain & Company, is helping to lead a fundamental shift in how com...
About This Episode
Ep. 252: Erin Wallace The Data Doesn't Care How Good You Think You Are is an episode from The Net Promoter System Podcast by Bain & Company. Episode 252: Most CX maturity assessments ask how you think you're doing. This one demands proof. E...
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Published Jul 21, 2025, 11:43 long, audio available.
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