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Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But...
Ep. 251: Mike Valanzola Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA is an episode from The Net Promoter System Podcast by Bain & Company. Episode 251: In 2018, Dell set out to do s...
You can listen to Ep. 251: Mike Valanzola | Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 251: Mike Valanzola | Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 38:44 long.
This episode was published on Jul 17, 2025.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Jul 17, 2025, 38:44 long, audio available.