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Ep. 248: Utibe Bassey Restoring Power, Recharging Customer Experience
Episode 248: At Dominion Energy, keeping the lights on isn't just a priority—it's the single biggest driver of customer experience. But as customer expectations continue to evolve, the bar keeps rising. Customers don't j...
About This Episode
Ep. 248: Utibe Bassey Restoring Power, Recharging Customer Experience is an episode from The Net Promoter System Podcast by Bain & Company. Episode 248: At Dominion Energy, keeping the lights on isn't just a priority—it's the single biggest...
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Published Jun 12, 2025, 33:20 long, audio available.
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