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Ep. 245: Eduardo Roma When Effortless Digital Isn't Enough: Competing on Customer Relationships
Episode 245: What happens when digital transformation becomes table stakes—and customer relationships become the real differentiator? Eduardo Roma, Global Head of Customer Experience Transformation at Bain, believes comp...
About This Episode
Ep. 245: Eduardo Roma When Effortless Digital Isn't Enough: Competing on Customer Relationships is an episode from The Net Promoter System Podcast by Bain & Company. Episode 245: What happens when digital transformation becomes table stakes...
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Episode Details
Published May 1, 2025, 31:37 long, audio available.
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