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Episode 245: What happens when digital transformation becomes table stakes—and customer relationships become the real differentiator? Eduardo Roma, Global Head of Customer Experience Transformation at Bain, believes comp...
Ep. 245: Eduardo Roma When Effortless Digital Isn't Enough: Competing on Customer Relationships is an episode from The Net Promoter System Podcast by Bain & Company. Episode 245: What happens when digital transformation becomes table stakes...
You can listen to Ep. 245: Eduardo Roma | When Effortless Digital Isn't Enough: Competing on Customer Relationships online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 245: Eduardo Roma | When Effortless Digital Isn't Enough: Competing on Customer Relationships is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 31:37 long.
This episode was published on May 1, 2025.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published May 1, 2025, 31:37 long, audio available.