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Ep. 244: Eric Almquist The Value Experience: Why Adding Elements of Value Adds Company Value
Episode 244: What defines a differentiated customer experience? It starts with a clear framework for measuring intangible value and making calculated trade-offs. In this special tribute show, we revisit our 2016 conversa...
About This Episode
Ep. 244: Eric Almquist The Value Experience: Why Adding Elements of Value Adds Company Value is an episode from The Net Promoter System Podcast by Bain & Company. Episode 244: What defines a differentiated customer experience? It starts wit...
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Published Mar 6, 2025, 13:12 long, audio available.
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