Ep. 244: Eric Almquist The Value Experience: Why Adding Elements of Value Adds Company Value

The Net Promoter System Podcast by Bain & Company

Mar 6, 202513:12Business

Episode 244: What defines a differentiated customer experience? It starts with a clear framework for measuring intangible value and making calculated trade-offs. In this special tribute show, we revisit our 2016 conversa...

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