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Episode 240: How has the Chief Customer Officer (CCO) role evolved over time? Traditionally focused on tracking metrics, CCOs now play a proactive and forward-facing role in driving business innovation. In this episode,...
Ep. 240: Caroline Lombardi The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor is an episode from The Net Promoter System Podcast by Bain & Company. Episode 240: How has the Chief Customer Officer (CCO) role evolv...
You can listen to Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 24:35 long.
This episode was published on Oct 31, 2024.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Oct 31, 2024, 24:35 long, audio available.