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Episode 235: In 2012, T-Mobile lost nearly two million customers. Its revenue fell precipitously. Its situation seemed hopeless. Then came a new CEO with an audacious plan and a penchant for F-bombs. Jon Freier, presiden...
Ep. 235: Jon Freier From Near Death to NPS Disrupter: T-Mobile's Journey to Customer Leadership is an episode from The Net Promoter System Podcast by Bain & Company. Episode 235: In 2012, T-Mobile lost nearly two million customers. Its reve...
You can listen to Ep. 235: Jon Freier | From Near Death to NPS Disrupter: T-Mobile's Journey to Customer Leadership online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 235: Jon Freier | From Near Death to NPS Disrupter: T-Mobile's Journey to Customer Leadership is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 35:34 long.
This episode was published on Jun 20, 2024.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Jun 20, 2024, 35:34 long, audio available.