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How can businesses transcend traditional customer service boundaries to establish new customer experience benchmarks? Stan Swinton, Founder and General Manager of NPSx, Bain & Company, discusses how a comprehensive appro...
Ep. 229: Stan Swinton Redefining Customer Centricity: What is the NPSx Framework? is an episode from The Net Promoter System Podcast by Bain & Company. How can businesses transcend traditional customer service boundaries to establish new cu...
You can listen to Ep. 229: Stan Swinton | Redefining Customer Centricity: What is the NPSx Framework? online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 229: Stan Swinton | Redefining Customer Centricity: What is the NPSx Framework? is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 24:23 long.
This episode was published on Mar 7, 2024.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Mar 7, 2024, 24:23 long, audio available.