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How does an insurance industry leader integrate a simple yet profound question—Would you do that to your mom?—to transform customer service and decision making? In this episode, Richard Watts, board member at Farmers Ins...
Ep. 227: Richard Watts "Would You Do That to Your Mum?" The Simple and Powerful CX Litmus Test is an episode from The Net Promoter System Podcast by Bain & Company. How does an insurance industry leader integrate a simple yet profound quest...
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Feb 8, 2024, 34:39 long, audio available.
You can listen to Ep. 227: Richard Watts | "Would You Do That to Your Mum?" The Simple and Powerful CX Litmus Test online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 227: Richard Watts | "Would You Do That to Your Mum?" The Simple and Powerful CX Litmus Test is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 34:39 long.
This episode was published on Feb 8, 2024.