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How do high-quality NPS benchmarks unlock strategic priorities and initiatives? What if your NPS data seems highly counterintuitive? For example, what if Detractors seem to be more loyal than Promoters? Host Rob Markey a...
Ep. 225: Jason Barro Trapped: The Hidden Forces Behind Counterintuitive NPS Results is an episode from The Net Promoter System Podcast by Bain & Company. How do high-quality NPS benchmarks unlock strategic priorities and initiatives? What i...
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Dec 21, 2023, 33:32 long, audio available.
You can listen to Ep. 225: Jason Barro | Trapped: The Hidden Forces Behind Counterintuitive NPS Results online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 225: Jason Barro | Trapped: The Hidden Forces Behind Counterintuitive NPS Results is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 33:32 long.
This episode was published on Dec 21, 2023.