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From reshaping the playful culture of a global toy company to cracking the customer-centricity code at Zurich Insurance, how did Conny Kalcher manage the leap? Conny Kalcher , now the group chief customer officer at Zuri...
Ep. 224: Conny Kalcher Stackable Strategies: Adapting an Iconic Toymaker's Customer-Centricity to Zurich Insurance is an episode from The Net Promoter System Podcast by Bain & Company. From reshaping the playful culture of a global toy comp...
You can listen to Ep. 224: Conny Kalcher | Stackable Strategies: Adapting an Iconic Toymaker's Customer-Centricity to Zurich Insurance online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 224: Conny Kalcher | Stackable Strategies: Adapting an Iconic Toymaker's Customer-Centricity to Zurich Insurance is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 36:44 long.
This episode was published on Nov 16, 2023.
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Nov 16, 2023, 36:44 long, audio available.